Title: ITIL Pdf ® Foundation
ITIL provides a framework of best-practice guidance for IT service management, and since its creation, ITIL has grown to become the most widely accepted approach to IT service management in the world.
This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content, and coverage of ITIL.
This guide describes the key principles of IT service management and provides a high-level overview of each of the core publications and associated lifecycle phases within ITIL:
■ ITIL Service Strategy
■ ITIL Service Design
■ ITIL Service Transition
■ ITIL Service Operation
■ ITIL Continual Service Improvement
ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
For kids by kids? I purchased this book because it was the cheapest ITIL book with the most pages (thinking I would get more value for $) WRONG! The spacing between sentences in this book is like something you would expect to see in a childs book. (Like the 21 lines of text on a page on a page without pictures) It is also filled with errors such as double spaces in between a few words in a sentence to groupsofwordswithoutanyspacesatall. Blatant errors! Also the beginning of the book is filled with plugs to get you to purchase your voucher through those providing the material. It just feels cheap overall to me. I do not know how good the information contained within the book is thus far as I have not tested for the exam. I would however recommend a different study guide as I do not have confidence in the material.The go to toolkit for ITIL Foundation I have already gone through a good portion of this manual, and it is outstanding and well put together. A number of these best practices and standards I have been leveraging for quite some time in my professional, but this tool set really allows me to organize service management for my clients.Many proofreading issues - hard to get through This book is really hard to get through. There are a lot of grammar/punctuation issues and a few spelling issues, so it's hard to get through more than a page without having to reread some sections a few times. In addition, I'm finding some places where they don't define an abbreviation, they just start using it randomly. One example is "Customer Experience," a term they use a few times and then switch to "CX" a few paragraphs later without actually saying what they mean.The only video I've come to so far is a 1-minute just introducing Chapter 6 and the text transcript is in the book, so that's not adding any value for me.The assessment questions also suffer from poor proofreading. One example is a question that's worded "What is meant by the term in the ITIL framework?" What term? Well, the answers are around request fulfillment, so I guess that's what they were asking about.I'm about 15% of the way into the book and my biggest takeaway is that they could have waited for market and spent a little more time proofreading. It's rough.
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